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Water Service Payment Assistance | Community Action Agency of St. Louis County, Inc.

2709 Woodson Road, Saint Louis, MO 63114

Eligibility

  • Any Missouri American Water customer must have a current disconnect notice or water must be off to apply
  • Household income may not exceed 125% of the federal poverty guidelines
  • Income Guidelines Apply
  • Must be an American Water customer

Required documents

  • Proof of Residence
  • Photo ID
  • Proof of Income
  • Disconnect notice or proof of water being turned off

Hours

Mon-Fri - 8:00am to 5:00pm
314-445-4422
Voice·

LIHEAP Application

314-863-1252
Fax·

Fax

314-863-0015
Voice·

Main

To access this service, contact:

Georgie Donahue (Program Director)

Janice Gage (Case Manager, HUD Certified Housing Counselor)

Marissa Muhammed (Service Integration Coordinator)

Languages

English

Application process

Call To Apply

Fees

No Fees

Service area

St. Louis County in Missouri
Community Action Agency administers emergency and crisis intervention services to assist low-income people out of poverty conditions. Services include food pantries, farmers markets, food production support services, weatherization, housing down payment loans/grants, electric, gas, heating fuel and water assistance, ex-offender reentry program, GED/High School equivalency test instruction, school supplies, certified application counselor program, job readiness, case/care management, leadership development, life skills education, youth enrichment programs, anger management, substance use disorder education/prevention, individual development accounts, extreme weather centers and post disaster cash grants. ALSO KNOWN AS STEP, Inc. (SERVICES TOWARD EMPOWERING PEOPLE) CAASTLC

Last Assured

02/11/2026

Data provided by

United Way of Greater Kansas City 211

Providing organization

COMMUNITY ACTION AGENCY OF ST LOUIS COUNTY INC
Administers emergency and crisis intervention services to assist low-income people out of poverty conditions. ALSO KNOWN AS STEP, Inc. (Services Toward Empowering People) CAASTLC